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Customer Care

I want you to LOVE your yarn!

If for any reason, you aren't 100% happy with your Sundara Yarn, I want you to return it to me for a full refund (minus shipping costs).

You have 90 days to return the yarn from the day you receive it. Yarn must be in original condition and not have been knit or wound into a ball.

If you decide to return your yarn, please send us the yarn and include a note with your name, address and email. If you do not include this information, I cannot guarantee you will receive a refund, as I do not know who the yarn is from and address labels are often do not have the necessary information or are damaged in opening due to over-taping of the package. 

Send the yarn to:
                    Sundara Yarn
                    PO Box 1118
                    Carlsborg, WA 98324

Shipping

  • All orders ship via USPS Priority or USPS Global Priority mail.
  • I am only shipping packages to the U.S., Canada, Australia, Mexico, Finland, Japan, Hong Kong, Brazil, United Arab Emirates, New Zealand, France, Germany, Switzerland, Greece, Sweden, Spain, Greenland, Iceland, Italy, Norway, Denmark, the Netherlands, Belgium, the Philippines, and the United Kingdom at this time.  Due to multiple issues with foreign postal services, I am no longer shipping anywhere else, especially to Poland and Russia.  If you live in a country that is not listed here, and wish to buy yarn, please contact me.
  • All shipping charges are calculated in "real-time" at checkout based on the weight of your order and where you are having it shipped to. The charge you pay for shipping is what I pay to mail you your package.
  • I am well aware of the exorbitant shipping costs to send yarn outside of the U.S. It drives me crazy, but the U.S. Postal Service sets the rates and I have no control. Generally, the shipping cost per skein is cheaper the more you order, as the first pound of yarn is the most expensive, with every pound added just a few dollars more. But even then, the cost of shipping outside the U.S. is ridiculous. I'm really sorry.
  • If you do order yarn and you are outside the U.S, you are responsible for all customs charges. U.K. customers will pay a 20% VAT and probably more. I still haven't figured out the U.K. customs; but I know it feels costly. If this bothers you, you'll need to take it up with your local government official. Please don't email me angry that you got charged customs duty. I have no control over your country's customs fees.
  • Sundara Yarn is not responsible for packages that are lost in the mail due to inaccurately provided mailing addresses.
  • If your package is returned to me for any reason, I will need an additional shipping payment from you to resend the package.
  • Sundara Yarn is not able to wind skeins into center pull balls.

I need my skeins to match for a project, will you match them?

I always match the skeins the best I can if you order more than one skein of the same color. That being said, for any project requiring 2 or more skeins of Sundara Yarn, I recommend you alternate skeins through out the project for a more even color distribution and less pooling and other oddness.

If you are ordering yarn from our "Odds and Ends" posting, I will do our best to match your skeins, but due to the limited amount of yarn available, the skeins in these batches may not match as well as you might hope.

And, of course, if you receive your yarn and you don't love it, please send it back for a full refund!